Shipping Fee

Shipping fee of R180.00 is limited to the quantity of 200 nappies or pull ups only.
Any order exceeding 200 nappies or pull ups will attract a further R180.00 which will be invoiced separately.

Refunds

Once an order is placed at The Nappy Shack eCommerce Store, it is not possible to cancel/refund an order. You may also not add or remove items from an order once you’ve received your payment confirmation email/message and/or once we received your order. If you’d like to buy additional items, you can place a new order.

Exchanges / Damaged Items or Missing Items (if applicable)

EXCHANGES

Kindly be advised that from time to time there will be defective nappies/pull ups, which is out of our control, however we remain committed to replacing any defective nappies/pull ups
We strive in giving all our customers 100% satisfaction with the products that we sell

No exchange if the pack has been opened without defects in
No exchange if the nappies/pull ups is not in original packaging
Defective nappies/pull ups will only be exchanged on next order

No exchanges if the packaging is damaged 
All our nappies and pull ups are refundable, should you not be satisfied with the product – all nappies or pull up which have been used will be deducted accordingly.

If there are any problems with the diapers please Send us an email with a photo attached  to admin@thenappyshack.co.za

Shipping Policy

Thank you for visiting and shopping at The Nappy Shack Official Website. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-5 business days(Monday-Fridays). Orders are not shipped or despatched on weekends or public holidays.

No orders will be dispatched without payment received

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Incorrect size placed:

In the event of the incorrect size order by the purchaser/s, The Nappy Shack will gladly exchange the product for the correct size, however The Nappy Shack will not bare the cost of the courier service.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Once you have received your tracking number, the responsibility of tracking your order falls upon the customer

Damages

The Nappy Shack is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on website builder. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address,so that we can complete your transactions and contact you as needed.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties and conditions.
In no case shall The Nappy Shack, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Terms and conditions for local deliveries (Durban and surrounding only)

Ordering:

3 to 5 working days for delivery
Deliveries Tuesdays to Thursdays ( No weekend deliveries)
Minimum order of 100 nappies/pull ups to get free delivery, in areas we do deliver to. Packs of 50 will have an additional R50.00 delivery fee added which can be paid on delivery.
Wet wipes must be combined with a nappy order, if you order wet wipes only, an additional delivery fee of R50.00 will be added which can be paid on delivery.
The delivery guys will contact you via phone call, if there is no answer, the office will contact you. If there is still no answer your order will be rescheduled for next trip in the area with an added R50.00 delivery fee
We are unable to give a specific time frame, for a delivery due to any unforeseen circumstances